PROVISION OF SERVICES REGULATIONS SUMMARY SHEET FOR
PBC BUSINESS RECOVERY & INSOLVENCY LIMITED AND PBC (COVENTRY) LIMITED
The following information is designed to draw the attention of interested parties to the information required to be disclosed by the Provision of Services Regulations 2009.
PBC, PBC Business Recovery and Insolvency and PBC Bottomley & Co are the trading names of PBC Business Recovery and Insolvency Ltd (Company Number 03869807) and PBC (Coventry) Limited (Company Number 10057925). Both companies are registered in England and Wales with the registered office at 9/10 Scirocco Close, Moulton Park, Northampton, NN3 6AP.
Gary Steven Pettit is licensed to act as an Insolvency Practitioner in the United Kingdom by the Institute of Chartered Accountants in England & Wales (“ICAEW”). Mr Pettit is also an affiliate of ICAEW.
Gavin Geoffrey Bates is licensed to act as an Insolvency Practitioner in the United Kingdom by the Institute of Chartered Accountants in England & Wales (“ICAEW”). Mr Bates is also an affiliate of ICAEW and a fellow of ACCA.
PBC Business Recovery & Insolvency Ltd is also a registered member of the ACCA.
Rules Governing Actions
All IPs are bound by the rules of their professional body, including any that relate specifically to insolvency. The rules of the relevant professional body (ICAEW) are here.
In addition, IPs are bound by the Statements of Insolvency Practice (SIPs), details of which can be found at here.
At PBC we always strive to provide a professional and efficient service. However, we recognise that it is in the nature of insolvency proceedings for disputes to arise from time to time. As such, should you have any comments or complaints regarding the administration of a particular case then in the first instance you should contact the IP acting as office holder.
If you consider that the IP has not dealt with your comments or complaint appropriately you should then put details of your concerns in writing to our complaints officer Nick Bonser (Operations Manager) at PBC Business Recovery & Insolvency Ltd, 9/10 Scirocco Close, Moulton Park, Northampton, NN3 6AP. This will then formally invoke our complaints procedure and we will endeavour to deal with your complaint.
Most disputes can be resolved amicably either through the provision of further information or following negotiations. However, in the event that you have exhausted our complaints procedure and you are not satisfied that your complaint has been resolved or dealt with appropriately, you may complain to the regulatory body that licences the insolvency practitioner concerned. Any such complaints should be addressed to The Insolvency Service, IP Complaints, 3rd Floor, 1 City Walk, Leeds, LS11 9DA, and you can make a submission using an on-line form available here with guidance here; or you can email firstname.lastname@example.org; or you may phone 0300 678 0015 – details on call charges can be found here.
PBC Business Recovery & Insolvency Ltd holds a Consumer Credit Licence, licence no. 673996 and is authorised under that licence for credit brokerage, debt adjustment and debt counselling. Further details are held on the Consumer Credit Register, which can be found here. Complaints relating to matters under our Consumer Credit Licence can be referred to The Financial Ombudsman Service, Exchange Tower, London E14 9SR and you may be able to access their Alternative Dispute Resolution (ADR) system. More information can be found on their website.
Finally, in accordance with EU Regulations, further information about complaints relating to online dealings only can be found here.
Professional Indemnity Insurance
The practice’s professional indemnity insurance is provided by Arch Insurance (UK) Ltd of 5th Floor, Plantation Place South, 60 Great Tower Street, London, EC3R 5AZ. This professional indemnity insurance provides worldwide coverage, excluding professional business carried out from an office in the United States of America or Canada, and any action for a claim bought in any court in the United States of America or Canada.
PBC Business Recovery & Insolvency Ltd is registered for VAT under registration no. 737 7741 95. PBC (Coventry) Ltd is registered for VAT under registration no. 238 4551 94.
Bribery Act 2010 Policy Statement
The objective of this policy is to:
- support the Practice’s stated policy that our business culture is one where bribery is never acceptable;
- record the receipt and payment of any gift and/or hospitality; and
- act as evidence of appropriate procedures to prevent bribery. This document derives from guidance provided by the Ministry of Justice which can be found here.
Policy Statement: Our Practice is committed to carrying on its business fairly, openly and honestly. Our business culture is one where bribery is never acceptable
- Gifts, Payments and Hospitality
All individual gifts, payments or hospitality with a value over £200 must be recorded. All gifts, payments or hospitality with a cumulative value over £500 within a 12 month period must be recorded:
- Policy on whistle-blowing
Policy Statement: Our Practice is committed to carrying on its business fairly, openly and honestly. Our business culture is one where bribery is never acceptable. Everyone in the Practice, whatever their level, is allowed full access to this record within normal business hours. In the event that they become aware of any reward, gift or hospitality being received or provided by anyone in the Practice they may check this record to see that it is duly authorised. If they identify any reward, gift or hospitality that has not been disclosed and authorised, they should, as long as that person is not connected to the matter, report in the first instance to their line manager. If their line manager is involved, they should report to the next manager in line above that level. If the recipient or provider is a partner or Director of the Practice they should report to another partner or Director. All partners and Directors of the Practice undertake that they will not take any disciplinary action or otherwise discriminate against anyone who raises a genuine concern about matters relating to the Bribery Act, whether the concern proves to be valid or unfounded and no matter what position in the organisation the recipient or provider holds. On receipt of any evidence that any gift, reward or hospitality has been given or received and not adequately disclosed and recorded, the relevant line manager, Director, or partner, will report the matter to the board or all of the members, excluding any Director or partner who may be involved in the allegation. The Practice will investigate the circumstances, giving the individual concerned an opportunity to explain the transaction and give reasons for not seeking appropriate authority. Any wilful failure to obtain authority for a qualifying transaction or series of transactions may be treated as a disciplinary matter, even if the investigation finds that the transaction was one that could have been authorised.If the failure is significant enough to suggest that there may be an element of wrongdoing or bribery, it may comprise gross misconduct and could result in immediate dismissal.